Water Department

The Village of Horseheads has owned and operated a water system for over 100 years providing potable water to individuals, businesses and industries located in the Village of Horseheads and Town of Horseheads including more than 3,400 service connections.

The Water Department is managed by the Village Clerk-Treasurer's Office and the Department of Public Works. The Village Clerk-Treasurer maintains the billing and collection of the bills for the Water Department.

The Public Works Department is responsible for the operation and maintenance of the Village's water system. State certified water operators maintain the system to the standards set forth by the New York State Health Department as regulated by the Chemung County Health Department. 

Water Meters

Water meters are available for sale to new construction and replacement of broken meters. Each 5/8” meter costs $125.00 and includes the inspection and activation. Water meters can be purchased in the Village Clerk/Treasurer’s Office.

Touch Pad

The touch pad located outside allows us to read your meter without having to gain access to the meter itself.

These touch pads should be easily accessible to our meter readers. If they are not, this may result in an estimated (high) reading.

If these need to be moved because of construction, dogs, fencing or landscaping, please call the Village Clerk-Treasurer’s Office at (607) 739–5691. We will set up an appointment to have them relocated.

Water On/Off Service

The Village of Horseheads Water Department will shut off water to your home upon request for repairs or winterization.

The On/Off Fee is $20.00 and includes turning the water off, then back on when requested.

Water Quality

If you would like to read more about our system, our annual water quality reports are available for review. If you have any questions about water quality, please do not hesitate to contact the Department of Public Works.

An often-asked question about our water system is how hard is our water. In chemical terms our waters average hardness is 210 mg/L or 12 gr/Gallon as CaCO3, total dissolved solids is 150 mg/L, and Iron content is less than .050 mg/L This means our water is very hard.

If you have other questions about our water system please contact the Village at (607)739–5691.